Tuesday, May 17, 2022
  • About
  • Advertise
  • Careers
Scoftware Magazine
  • Home
  • Politics
  • Business
  • Culture
  • Opinion
  • Lifestyle
  • Entertainment
  • Login
No Result
View All Result
Scoftware Magazine
Home Business

Supercharging the future by balancing technology with human intervention

Jaleel M. by Jaleel M.
March 28, 2022
in Business
0
Supercharging the future by balancing technology with human intervention
0
SHARES
6
VIEWS
Share on FacebookShare on Twitter



As technology continues to evolve, there is a rising concern of machines taking over humans, talks of the unavoidable battle between the automation of jobs and human interaction.

Related posts

EPFO cautions account holders against these mistakes; check what you can do to avoid big loss

EPFO cautions account holders against these mistakes; check what you can do to avoid big loss

May 17, 2022
Good news for govt employees! Centre may hike DA in July-August

Good news for govt employees! Centre may hike DA in July-August

May 17, 2022

Steven Spielberg’s Minority Report, released way back in 2002, is one of my favourite sci-fi movies. It creatively portrayed and accurately predicted disruptive technologies including multi-touch interfaces, retina scanners, electronic paper, and even crime prediction software become a part of our lives. Fast forward to just about two decades ahead, and almost all of these have become the norm. Technology enthusiasts have conjured up utopian visions of futuristic versions of nearly everything right from the future of the workplace, autonomous driving, to space travel.

As technology continues to evolve, there is a rising concern of machines taking over humans, talks of the unavoidable battle between the automation of jobs and human interaction. While some people believe technology will replace most of the tasks performed by humans, the eventual outcome is probably not as simple.

I firmly believe technology that benefits and transforms lives will stay forever. Post-pandemic, the Internet has become essential for our daily existence – be it at work, home, education, or socializing. The possibilities available through artificial intelligence, augmented reality, cloud computing, quantum computing creates a wide range of options for us to leverage. It is equally imperative that we carefully consider the use of technology, understand its potential impact, and exercise this decision judiciously.

Embrace technology and quell the fear of tech replacing humans
Nobody likes to feel that their job is at risk. There’s a lot of buzz around automation and AI-enabled tools stepping in to handle tasks that people otherwise would, no doubt sparking fear of robots replacing humans shortly. What’s important here is to embrace technology in a manner that results in better outcomes and productivity.

Let’s look at the banking industry, for instance. Digital banking has become a norm during the pandemic, and customers are now more comfortable transacting online than ever before. Several banks have also deployed bots that provide a quick turnaround of responses to customers. It has led to freeing up the capacity for executives to focus on other key functions. With technology taking the lead on mundane tasks, professionals are focusing on essential activities such as enabling new and innovative products to the market, be increasingly effective in addressing customer problems– a win-win for all.

Collaborative tech for best results
Artificial Intelligence technology is redefining the way we work, driving big changes in productivity, quality, and speed on data-intense and predictable work outcomes. AI algorithms can be used to improve everything across the product lifecycle or customer lifecycle journey. As per Gartner, the use of AI in many business sectors has grown by 270% over the last four years.

We’re already experiencing this transformation in our daily lives. Let’s take the simple example of customer service irrespective of the industry, we are often chatting with an intelligently programmed assistant / Bot on the other side who can record our grievance and offer a momentary solution. The behavioural intelligence embedded within AI can certainly be used to guide customers. However, human beings still drive cognitive decisions, and technology alone cannot be relied upon to solve all problems or quell the anxiety of an agitated customer. To satisfy customers who feel their needs are not met, you need something humans possess, and bots don’t: creativity and empathy.

Focus on people
Ask any business about their values today, and chances are ‘customer centricity’ will top that list. It is great for the company. But for it to truly excel, I recommend a more people-centric approach; put people – customers, employees, vendors, partners, associates at the heart of what you do, and deploy technology solutions to solve problems that real people face. For instance, in the education sector, virtual learning is bridging the digital divide by giving the underprivileged access to specialized training programs and experts. Similarly, technologies such as AI, VR are helping save lives and extend life expectancy by diagnosing diseases faster and providing remedies in real-time. However, technology also brings the possibility of cyber security threats and attacks. Businesses need to contend with it and at the same time ensure ethical use of technology for customers and the world at large. We have a choice to make in how we harness and develop new technologies, as always, it comes down to finding the right balance.

In conclusion, history proves that no technology innovation survived without positively impacting the larger human population. Behind every leading tech innovation, there’s a team of great human minds working together to solve a problem or helping realize a bigger purpose. While the industry navigates through disruption, I believe there is a way to strike a balance between adopting innovation, implementing technology, and maintaining a human approach to doing business. Rather than resisting technological change, companies can control how they respond and take advantage of it in a way that doesn’t lose sight of its purpose.

The author is the CEO of Fulcrum Digital. Views expressed are personal

Read all the Latest News, Trending News, Cricket News, Bollywood News, India News and Entertainment News here. Follow us on Facebook, Twitter and Instagram.





Source link

Previous Post

Sensex gains 231 points, Nifty closes at 17,222; check top winners and losers here

Next Post

Petrol and diesel prices; here’s what you need to pay in your city today on 29 March 2022

Next Post
Petrol and diesel prices; here’s what you need to pay in your city today on 29 March 2022

Petrol and diesel prices; here's what you need to pay in your city today on 29 March 2022

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

RECOMMENDED NEWS

Pennan Brae Unveils New Lyric Video For “Pay Dirt”

Pennan Brae Unveils New Lyric Video For “Pay Dirt”

2 years ago
TikTok sued by rival Triller for patent infringement

TikTok sued by rival Triller for patent infringement

2 years ago
Market round-up: Heavy selling drags benchmark indices; Sensex slips below 51K, Nifty holds above 15,000

Market round-up: Heavy selling drags benchmark indices; Sensex slips below 51K, Nifty holds above 15,000

1 year ago
Netflix users can now stream partially downloaded films on their Android phones

Netflix users can now stream partially downloaded films on their Android phones

11 months ago

FOLLOW US

  • 110 Followers
  • 29.5k Followers
  • 168k Subscribers

BROWSE BY CATEGORIES

  • Business
  • Culture
  • Entertainment
  • Lifestyle
  • Music
  • National
  • News
  • Opinion
  • Politics
  • Sports
  • Tech
  • Travel
  • World News

BROWSE BY TOPICS

2018 League Balinese Culture Bali United Budget Travel Champions League Chopper Bike Doctor Terawan Istana Negara Market Stories National Exam Visit Bali

POPULAR NEWS

  • Charles B and Kamil Ghaouti Collaborate on Groovy New Track “You’re Not Mine,” featuring LauraBrown. Out on Protocol Recordings

    Charles B and Kamil Ghaouti Collaborate on Groovy New Track “You’re Not Mine,” featuring LauraBrown. Out on Protocol Recordings

    0 shares
    Share 0 Tweet 0
  • Kris Jenner Spills Details About Her Sex Life With Corey Gamble: Watch

    0 shares
    Share 0 Tweet 0
  • Sam Heughan & Graham McTavish Are Men in Kilts for Travel Show

    0 shares
    Share 0 Tweet 0
  • Common Saints Release New Single “Idol Eyes”

    0 shares
    Share 0 Tweet 0
  • Salted vs. Unsalted Pistachios

    0 shares
    Share 0 Tweet 0
  • About
  • Advertise
  • Careers

© 2020 Scoftware.com

No Result
View All Result
  • Home
  • Politics
  • Business
  • Culture
  • National
  • Sports
  • Lifestyle
  • Travel
  • Opinion

© 2020 Scoftware.com

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Terms and Conditions - Privacy Policy